RMA Notes

For getting a fast completion of your RMA case, please regard these details :

• Read the FAQ. There you will also find instructions for testing if there is really a defect.
• In any case, please apply for an RMA number
• Ship your parcel to this address :
  CarTFT.com / RMA #xxxxx
  Hauffstraße 7
  72762 Reutlingen
  Germany
• Place a short letter in your parcel where you describe the defect. Let us know your return address, in case it differs from the last used shipping address.
• With repairments : Send ONLY the defective single part WITHOUT any accessoiry (manual, connection cables, ...)
• With cancellations : Send EVERYTHING original packaging with COMPLETE accessoiry
• External signs of usage (scratches, dents, ...) can lead to a longer proccessing time. This is because we usually replace immediately against a new unit. This is NOT possible with returns with signs of usage.
• Exclusion from warranty :
  o Opening of sealed products (e.g. TFT-displays)
  o Defect was your fault (e.g. impressed condensers, cutted conducting paths, ...)
  See also Intel Information pages.
• For organizational reasons, we can not accept unfree shipments.
We know that an RMA case can be very annoying for you. That is why we try our very best to handle it as fast as possible. If you regard the details we listed above, then you can expect these standard handling times :
o Single products (eg. TFT-displays, power supplies,...) : ~1-4 working days
o Systems : ~1-7 working days
The status of your RMA case is visible for you online all the time. It will go through these steps:

#1 RMA NUMBER CREATED
We have received your RMA wish

#2 SENT YOU INSTRUCTIONS
We sent you instructions by email

#3 DIAGNOSTICS IN WORK
We received your shipment and proccess it

#4 RMA FINISHED - SENDING GOODS
Your RMA case is finished and was forwarded to the shipping department